1. Uncompleted or cancelled payments
If a checkout is cancelled or the payment is not successfully captured, VendLoot does not add purchased credits. Such attempts are not treated as completed purchases.
2. Duplicate charges
If you believe the same purchase was charged more than once, contact us with the approximate date, package and payment-provider reference. Verified duplicate captures will be reviewed for correction or refund.
3. Credits not delivered
If a payment completed but the purchased credits were not added, contact support before making another payment. We may restore the missing credits or refund the affected purchase after verification.
4. Unused credits
Because credits are a digital service unit delivered to an account, completed purchases are generally not refundable merely because you changed your mind, especially after any of the purchased credits have been used. We may review requests involving entirely unused purchased credits on a case-by-case basis.
5. Consumed credits
Credits already consumed for AI generation are generally not refundable. If a documented technical failure charged credits without providing the intended VendLoot generation, contact support so the credit usage can be investigated.
6. Fraud, chargebacks and abuse
Fraudulent transactions, unauthorized payment claims and chargebacks may result in temporary account restrictions while the payment is investigated. Do not initiate multiple payment attempts if you are unsure whether an earlier payment completed.
7. Mandatory rights
This policy does not remove refund, cancellation or consumer rights that applicable law requires us to provide.
8. Requesting help
Use the Contact page and select Billing & credits. Include enough information to identify the transaction, but never send your PayPal password, card number or other payment credentials.